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The McIndoe Centre receives “good” rating after CQC inspection


The McIndoe Centre in East Grinstead has received a rating of “good” overall in a Care Quality Commission (CQC) report. 

It was the first inspection of the hospital, which specialises in plastic and reconstructive surgery, since it became part of charity Horder Healthcare in July 2015. An £8 million refurbishment programme was launched last year, including three state-of-the-art operating theatres.

Horder Healthcare Chief Executive Richard Tyler said: “We are very pleased that the CQC has rated The McIndoe Centre as “good” and that it recognises we are effective, caring and responsive to our patients and that our services are well-led. Since taking over the hospital in 2015, we have embarked on an ambitious refurbishment programme that forms part of our strategic vision to extend our reach, to identify healthcare needs within communities and work collaboratively with others to provide these services.”

The inspected areas of surgery, outpatients and diagnostic imaging were all rated “good” overall and highlights included:

  • A strong safety culture with policies and systems in place
  • Robust governance systems that were understood by staff and which were used to drive service improvements
  • Kind, caring and compassionate behaviour towards patients

Patients told inspectors they “loved the hospital”, received great care and they were always treated with dignity, respect and that the staff were “amazing.”

The inspection process, which checks the standards of all hospitals and care services in the UK, said that there was a strategy of refurbishment and staff inspection in place and that staff were aware of the vision for the hospital.

The refurbishment project includes three new theatres, a six-bed recovery area, upgrading infrastructure and treatment rooms, refurbishing all ward bedrooms and providing a new outpatient area. The new theatres mean that orthopaedic surgery has been introduced at The McIndoe Centre.

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