Terms and Conditions
It's never been easier to access the high quality of care and treatment available at The McIndoe Centre. If you choose to pay for your own treatment our hospital package price provide an easy route to affordable fixed price surgery.
Growing numbers of people are opting to pay for their own treatment because it is fast, affordable and convenient. From a consultation, minor or complex surgery, each can be paid for directly by you.
If you need surgery our hospital package price will offer you the peace of mind of knowing, in advance, exactly how much your treatment will cost. After seeing your consultant and having had your personal needs identified, you will be given an inclusive, fixed price quotation. This will detail exactly what is, and isn't, included in the price.
During your hospital stay:
i. Hospital accommodation and meals
ii. Nursing care and facilities
iii. Theatre fees, drugs and dressings;
iv. High dependency Unit and/or Intensive Care Unit if required
v. Prosthesis if approved and authorised before admission
After your discharge
vii. Take home drugs for up to five days after discharge and antibiotics for the prescribed period
viii. Removal of stitches, dressings or plaster if required when treatment is carried out at The McIndoe Surgical Centre
ix. Diagnostic tests or services received prior to your admission
x. Convalescence and treatment provided after your consultant has advised that you are fit for discharge
xi. Personal costs such as telephone, alcoholic drinks, newspapers and visitor meals
xii. Medication prescribed after you have been discharged from hospital subject to condition vii
xiii. Ambulance fees
xiv. Pre-operative consultations
xv. Any cost not specified as included
The hospital reserves the right to refuse the admission of a patient for any reason.
We aim to offer all patients their first choice of admission date, however, we reserve the right to determine the date of admission of the patient and, if necessary change the date of admission. Prior notice will be given, whenever possible, should the admission date need to be changed.
Costs incurred that are not included in the package price will be charged at the hospital's standard rates.
The decision as to whether you are fit for discharge rests with your consultant. Should you wish to stay in hospital (subject to availability) after you have been declared fit for discharge, the hospital's standard charges will apply and will be invoiced separately.
If you discharge yourself against the advice of your consultant no further services will be provided as part of the package.
No refund will be given if you leave the hospital earlier than expected.
Re-admission for a complication as a direct result of the surgery will also be available within 28 days of discharge.
And subject to :
a) Such conditions or complications being treated at the hospital
b) That you have followed the advice of your consultant and other medical professionals involved in your treatment
The decision as to whether a condition or complication is related to the procedure rests with your consultant.
i. Any related medical condition that arises during your stay will be managed until you are fit for discharge from an acute care hospital, at no extra cost
ii. Your consultant surgeon and their secretarial staff do not have authority from the hospital to advise you regarding the hospital terms and conditions/cost in respect of complications. Please ensure they have prior consent from the hospital finance team prior to your admission.
Please note after 28 days any complications will be chargeable.
Outpatient services included in the package must be received at the hospital where you had your operation
i. Your surgeon and their secretarial staff will advise you of the estimated hospital charges. Any price mentioned by them is subject to written confirmation by the hospital.
ii. This package is only available when you have obtained and accepted a written quotation in the form of a pro-forma invoice from the hospital prior to admission.
iii. The quoted price for the package is valid for a period of 60 days from the date of issue. A booking for the surgery must be made within this period.
iv. The quotation is subject to change depending on the results of any pre-operative assessment. The hospital reserves the right to withdraw the quoted price at any time prior to surgery.
Consultant surgeon and anaesthetist fees
All consultants and anaesthetists are self-employed and provide their services direct to the patient.
The consultants and anaesthetists fees are not included in the hospitals quoted pro forma. The consultants and anaesthetist will invoice you their fees separately.
Payment may be made using internet banking, most credit and debit cards. However cash and cheques can only be accepted by prior arrangement as detailed in the pro-forma invoice.
Payment must be made in full prior to admission. The hospital reserves the right to refuse admission to a patient who has not paid in full.
If you require any further assistance please contact our business office on 01342 330300.