Enquiries: 01342 488054

Reception: 01342 488055

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Patient Journey

When You Arrive

Please arrive as close to the admission time given, as this minimises delay and helps ensure a speedy transfer to your room. You have been asked to attend the hospital a little earlier than your scheduled operation in order to allow time for necessary preparation by your consultant, anaesthetist and nursing staff. The catering staff will also take an order for a light post operative meal from you.

On arrival please report to main reception where staff will arrange for you to be shown to your room. Please ask for help with any baggage if required.

On admission you will be asked for your pre-authorisation details if you are insured.

If you are a self pay patient and have not already paid, you will be asked to settle the account on admission by credit card. Any cheques must be sent at least 10 working days before surgery.

Your room

All bedrooms are equipped for your comfort and all have en-suite bathroom, shower facilities, satellite television, radio and telephone. There will be a patient information folder in your room explaining all the facilities and services within the hospital and a leaflet called ‘We would like to hear from you’, for you to complete should something fall below your expectations.

There is also a patient feedback questionnaire that we ask you to complete either at discharge or once home again, as we aim to continually improve our service.

A nurse-call system operates from your bedside, toilet and shower which ensures that you can request assistance whenever it is needed.

Day case unit

An extended facility for day case patients exists within a light airy day unit. It has its own access to theatre and recovery and there are large seating areas both inside and outside for pre and post -  operative relaxation.

Nurse call systems also operate in this area and there are bathroom facilities.

Hygiene is of the utmost importance to us for both patients and visitors. All rooms are fitted with alcohol gel dispensers for use by staff, patients and their visitors. It is important that your visitors use the gel before and after visiting you.

General Enquiries
01342 488054
01342 488055