We are now offering a video consultation appointment service through a web platform called Attend Anywhere. You may be asked by a clinician if you would like to use our video consultation service for a new or follow-up outpatient appointment.

What is Attend Anywhere?

Attend Anywhere is a secure web-based platform for patients and service users with pre-arranged video consultation appointments.

Find out more about how your consultation will work:

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Requirements

Your appointment

If you have agreed to have a video consultation, we will schedule your appointment as normal and send you the details of your appointment, including the date and time and name of your virtual clinic.

Starting the video consultation

On the date and time of your appointment, you will be able to enter your clinic below via the button. It is a good idea to enter the waiting room a few minutes early. Here you will be able to test your equipment.

When you open the link to access the video consultation, you will be asked to enter your first name, last name, date of birth and phone number. This information will help us to identify you. Occasionally your appointment might not run at the planned time. When this happens the consultant will aim to send you a message via the application.

During the video consultation, your clinician may share their computer screen with you, to display test results, or other important information.

We will not store your details and any details you do submit will be transferred securely.

Outpatient Reception Waiting Room

If you have any problems accessing the video consultation please call us on 01342 488054.

FAQ's

What do I need to make a video call?

You will need a good connection to the internet. If you can watch a video online (e.g. YouTube) you can make a video call.

A private, well-lit area where you will not be disturbed during the consultation

An internet browser: Google Chrome on a desktop or laptop, or on an Android tablet or smartphone; or Safari on an Apple iMac, MacBook, iPad, or iPhone.

Web-camera, speakers, and microphone already built into laptops or mobile devices.

Is it secure?

Video calls are secure; your privacy is protected. You have your own private video room that only authorised clinicians can enter. Personal details entered at the start of video consultation will be deleted at the end of the call. You may be asked for permission to upload photos just for the purposes of your consultation, for example a skin lesion.

How much does a video call cost?

The video call is free (except for your internet usage).

How much internet data will I use?

You don’t use any data while waiting for a clinician to join you. A video call uses a similar amount of data to Skype or FaceTime (roughly 500 MB for 20 minutes).