We recognise that a patient’s environment and surroundings play an important part in their recovery. It is our priority to make sure that our patients’ journey through the McIndoe Centre is as relaxing and comfortable as possible. Everything is designed to make your stay with us as relaxed and worry free as possible, both for you and your family.

Reception

Your initial visit will start at reception where you can expect a warm and friendly greeting. Staff will arrange for you to be shown to your room or the day case unit. Please ask for help with any baggage if required.

Accommodation

All bedrooms are equipped for your comfort and all have en-suite bathroom, shower facilities, satellite television, radio and telephone. A nurse-call system operates from your bedside, toilet and shower which ensures that you can request assistance whenever it is needed.

There will be a patient information folder in your room explaining all the facilities and services within the hospital and a leaflet called ‘We would like to hear from you’, for you to complete should something fall below your expectations. 

There is also a patient feedback questionnaire that we ask you to complete either at discharge or once home again, as we aim to continually improve our service.

Day Case Unit

An extended facility for day case patients exists within a light airy day unit. It has its own access to theatre and recovery and there are large seating areas both inside and outside for pre and post-operative relaxation.

Nurse call systems also operate in this area and there are bathroom facilities.

Hygiene is of the utmost importance to us for both patients and visitors. All rooms are fitted with alcohol gel dispensers for use by staff, patients and their visitors. It is important that your visitors use the gel before and after visiting you.

Medical and Nursing Care

While you are in hospital, you will be looked after by a team of highly trained professionals. Your consultant, who arranged your admission, will be in charge of your clinical care. Supporting the consultant is a resident medical officer (RMO), who is on-site 24 hours a day. The ward is staffed by qualified nurses and health care assistants and in addition, your care is supported by a pharmacist and physiotherapist.

Transport

It is advisable for you to be accompanied when you leave by a friend or family member.

Please do not drive yourself to the hospital if you are having anaesthetic drugs as they may impair your judgment and prevent a safe journey home. Driving a car within 48 hours of an anaesthetic will also affect the cover on your car insurance policy. It is also important that you arrange for someone to accompany you to your home after your operation and have a responsible adult to stay with you for 24 hours.

Cleanliness

To prevent the spread of infection it is crucial to follow stringent infection control procedures. All staff who work for Horder Healthcare are fully trained to ensure they continuously meet our exceptional levels of hygiene and cleanliness. Our own housekeeping team ensure the hospital standards are exceeded.

Staff and visitors are requested to wash their hands and use alcohol gel before and after they have been into patient areas to help prevent and control any infections. We also ask that visitors do not sit or lie on the patient’s bed, to prevent germs that may be on clothing coming in to direct contact with a patient’s wound.

As a precautionary method, we also request that visitors do not come to the hospital if they are unwell e.g. suffering from diarrhoea, vomiting, flu or chicken pox. If visitors have any doubts they should check with ward staff before visiting.

The Ward Sister ensures that cleaning regimes meet our strict standards and daily checks are made by the Housekeeping Supervisor. Monthly internal audits by the Hotel Services Manager take place against national specifications set by The National Patient Safety Agency (NPSA) to ensure the highest standards are maintained.

Environmental assessments have been conducted annually to check the cleanliness of the hospital and results have always been worthy of praise. Since April 2013 these assessments changed to become Patient Led Assessments of the Care Environment (PLACE) with patient assessors leading and assisting with the audit. The results will continue to be registered with the Care Quality Commission (CQC).

The level of a hospital’s cleanliness is a key contributor to the rate of infection spread. At Horder Healthcare, we are proud of our extremely low infection rates.

Find out more about The McIndoe Centre

We provide outstanding patient experiences

As a nationally recognised hospital of excellence in plastic, reconstructive, ophthalmic and maxillofacial surgery, we have demonstrated ourselves to be: effective, responsive, caring, safe and well-led. Recently rated ‘good’ by the CQC, we are committed to treating our patients and each other with kindness, respect and dignity resulting in life-changing outcomes. 

Read our patient testimonials

Find out what it’s like to be a patient, from the people who matter the most.