During your hospital stay:
- Hospital accommodation and meals
- Nursing care and facilities
- Theatre fees, drugs and dressings
- High dependency Unit and/or Intensive Care Unit if required
- Prosthesis if approved and authorised before admission
After your discharge:
- Take home drugs for up to five days after discharge and antibiotics for the prescribed period
- Removal of stitches, dressings or plaster if required when treatment is carried out at The McIndoe Centre
- Diagnostic tests or services received prior to your admission
- Convalescence and treatment provided after your consultant has advised that you are fit for discharge
- Personal costs such as telephone, alcoholic drinks, newspapers and visitor meals
- Medication prescribed after you have been discharged from hospital subject to condition vii
- Ambulance fees
- Pre-operative consultations
- Any cost not specified as included
The hospital reserves the right to refuse the admission of a patient for any reason.
We aim to offer all patients their first choice of admission date, however, we reserve the right to determine the date of admission of the patient and, if necessary change the date of admission. Prior notice will be given, whenever possible, should the admission date need to be changed.
Costs incurred that are not included in the package price will be charged at the hospital's standard rates.
The decision as to whether you are fit for discharge rests with your consultant. Should you wish to stay in hospital (subject to availability) after you have been declared fit for discharge, the hospital's standard charges will apply and will be invoiced separately.
If you discharge yourself against the advice of your consultant no further services will be provided as part of the package.
No refund will be given if you leave the hospital earlier than expected.
Re-admission for a complication as a direct result of the surgery will also be available within 28 days of discharge.
Re-admission is subject to:
a) Such conditions or complications being treated at the hospital
b) That you have followed the advice of your consultant and other medical professionals involved in your treatment.
The decision as to whether a condition or complication is related to the procedure rests with your consultant.
i. Any related medical condition that arises during your stay will be managed until you are fit for discharge from an acute care hospital, at no extra cost.
ii. Your consultant surgeon and their secretarial staff do not have authority from the hospital to advise you regarding the hospital terms and conditions/cost in respect of complications. Please ensure they have prior consent from the hospital finance team prior to your admission.
Please note after 28 days any complications will be chargeable.
Outpatient services included in the package must be received at the hospital where you had your operation.
- Your surgeon and their secretarial staff will advise you of the estimated hospital charges. Any price mentioned by them is subject to written confirmation by the hospital.
- This package is only available when you have obtained and accepted a written quotation in the form of a pro-forma invoice from the hospital prior to admission.
- The quoted price for the package is valid for a period of 60 days from the date of issue. A booking for the surgery must be made within this period.
- The quotation is subject to change depending on the results of any pre-operative assessment. The hospital reserves the right to withdraw the quoted price at any time prior to surgery.
Consultant surgeon and anaesthetist fees
All consultants and anaesthetists are self-employed and provide their services direct to the patient.
The consultants and anaesthetists fees are not included in the hospitals quoted pro forma. The consultants and anaesthetist will invoice you their fees separately.
Payment may be made using internet banking, most credit and debit cards. However cash and cheques can only be accepted by prior arrangement as detailed in the pro-forma invoice.
Payment must be made in full prior to admission. The hospital reserves the right to refuse admission to a patient who has not paid in full.
If you require any further assistance please contact our business office on 01342 330300.
Our standard term of payment is three weeks prior to admission date. We accept the following payment methods:
- Debit Card
- Credit Card plus 1% surcharge - We do not accept Diners or Amex Cards
- Bankers draft
- Personal cheque - must be sent ten days in advance prior to your admission date. Cheques must be made payable to The McIndoe Centre
- Cash payment
- Bank transfer (direct) - please call the business office (see below).
Under the Terrorism Act 2001 and the Money Laundering Regulation 2003, we as a business and individuals have a responsibility to report to National Criminal Intelligence Services (NCIS) any transactions which we suspect or have reasonable grounds to believe may involve MONEY LAUNDERING or TAX EVASION.
This means that if you choose to pay by cash, we would require you to bring two forms of identification:
- A photo ID e.g. Driving licence or passport
- Utility bill or bank statement to show proof of address (not older than three months).
Large cash payments
We will not accept in any circumstances, single or multiple CASH payments that total more than £7,500.00 for any admission/episode of treatment.
General account enquiries
Our Patient Accounts Officers are available between the hours of 8.30 am and 5.00 pm, Monday to Friday and can be contacted on 01342 330362. Please ask for the Business Office or send your query to firstname.lastname@example.org.